1. When you can return or exchange
- Quality defects: mould, an unusual smell, insects or foreign matter.
- Packaging damaged in transit.
- Wrong product, or fewer items than ordered.
- Product past its best-before date on arrival.
2. When returns don’t apply
- Opened and partly used products, unless they have one of the defects above.
- Returns because of taste preference, as these are food products.
- Damage caused by storage that doesn’t follow the label after delivery.
3. Time limit and how to return
- Please tell VSAP within 7 days of delivery, at (+84) 962 874 111 or acc.vsap@gmail.com, with photos or a video of the product and packaging.
- VSAP confirms and explains how to send the product back. When the fault is ours, we pay all return shipping costs.
4. Exchange or refund
As you prefer, VSAP sends a new product of the same kind or refunds you. Refunds are made by bank transfer within 7 working days after VSAP receives the product back.
